![]() Handle sensitive information in a confidential manner with high integrity and discretion while ensuring HIPPA Compliance Process improvement mindset & commitment to customer service excellenceĮxceptional teamwork and interpersonal skills enjoys working with multiple customers is enthusiastic, positive, and customer oriented professional May perform other job duties as directed by Employee's Leaders Leverage continuing education professional designations/licensure to stay informed on case law and collaborate with the appropriate stakeholders to recommend changes in SWA practicesĪct as “Brand Ambassador” to ensure that People Absence Management Program remain best-in-class while providing white glove customer serviceĭetermine eligibility and interpret policies for Leave of Absence, including but not limited to FMLA, State-specific related leaves, parental leave, jury duty, bereavement, & military leave in accordance with the governing federal and company policy or CBA.Įnsure compliance with standard work, federal/state regulations, and company policy while leveraging guidelines, best practice tools, and resources to support oversight of absences and a safe and timely return-to-work process.įacilitate a smooth return to work and ramp-back plan for Employees returning to the workplace Partner with Legal, Labor, or other stakeholders to interpret policies and/or CBA articles as they relate to Leave of Absence should the CBA or GFE be silent. Provide hands-on operational support, potentially including handling of escalations and complex case issues in conjunction with Leaders, HRBPs, Labor, Legal, Nurse Case Manager, or the adjuster.Įducate Internal and External Customers by providing guidance, coaching, and recommendations regarding the Accommodations, Leave Administration and Worker’s Compensation processes, and procedures as it relates to guidance provided by the governing federal and state regulations. Serve as liaison between third-party administrators, vendors, SWA Operation, Employees, and other internal Teams that may need to be engaged Manage appropriate caseload independently and efficiently from end-to-end dependent on functional area Serve as a single point of contact for an Employee throughout the entire absence management process ![]() Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. ![]() is required, and no current or future work authorization sponsorship available. citizenship or current authorization to work in the U.S. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site. The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. ![]() This will include LOA operational support, and providing expertise and guidance on process standardizations, improvements, and enhancements, while ensuring compliance and proper documentation regarding all applicable laws and regulations. Serve as a subject-matter expert and consultant on the holistic leave of absence (LOA) experience and process, including related services, short-term disability, workers compensation, and accommodations/RTW processes. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |